The Concierge Case Management department at Texas Back Institute is dedicated to helping patients navigate through each stage of the workers’ compensation claim process. Our goal is to get each patient back to work as quickly as possible and ensure the patient fully understands each step of the process.
* The Case Management Department acts as a liaison to the treating doctor, case managers, adjusters, insurance company representatives and employers to help get the injured worker back to work as quickly as possible.
* Handles all authorization, including appeals and IRO’s.
* Takes care of the patient and his/her specific needs, including dedicated scheduling, all referrals, and work status reports.
* Texas Back Institute case managers and physicians keep up-to-date with the Official Disability Guidelines to ensure care provided is within those guidelines.