Behind every treatment or procedure is a specially trained, highly experienced professional who’s dedicated to giving you the best care possible so that you can get back to life—quickly, safely, and confidently. They’re experts at what they do, and we’re proud to have them as part of our team.
Cherie takes it upon herself to really get to know her patients so she can care for them in the best way possible. She has even been known to make note of favorite drinks, treats, books, etc… of patients that have an overnight stay but do not have family/friends to visit after surgery so that she can personally stop in and bring them a treat when checking on them in the hospital. She is known for going above and beyond to cover her co-workers when they are out. She works extended hours and numerous weekends to ensure that her doctor has everything he needs for clinic as well as surgery. Not only does this person put in over time for her assigned provider but she has also worked several Sundays to post and pre-cert cases for as many as two other providers that are not her direct responsibility. In addition, this employee has assisted in the smooth transition of her provider to a new office. She has also willingly dedicated herself to learning every position in the office so that she can cross-cover when needed. She successfully executes her job extremely well.
Vannessa works with one of the more difficult patient populations to manage but despite this, she is always there to assist her patients with any of their special needs and demonstrates a positive and caring attitude. She is frequently recognized by patients with SPINE cards because of her superior service and nurturing spirit. Patient’s like her as she always has a smile for them and will also ask the personal questions that mean so much to a patient because it makes them feel like she cares about them. Vannessa also knows her physician’s patient population very well and is able to answer questions and even give clinic history without having to look up the patient. She truly cares about her patients and her physician and the patients ‘get’ this. Her ethical behavior is beyond question. She has to regularly enforce the TBI Pain Management Contract which often times results in a very unhappy patient. However, she handles each of these patients firmly yet with diplomacy and aplomb. It is only on a rare occasion that she will come to me to intercede in these types of circumstances. In addition to her consistent and superior care of our patients, this MA has created a great sense of team with her co-workers, who know they can rely on her to help them when she is able.
Betty is a long time member of the TBI Family. She has performed admirably in many roles at TBI and in 2012, became a Preceptor for Pre-cert. Betty is best known for saying “Tell me what you need and I will make it happen” and in 2012, she did just that. Betty was the backbone of Pre-cert in Plano and could be relied on to take care of our patients’ needs, even when she was the only member of the department! She did not let turnover, the transition to EMR or anything in fact, get in her way of serving patients and doing what is in the best interest of TBI. She is amazing in her dedication and loyalty to not just TBI but our patients, and our doctors and this is seen and felt by all who have worked with her. She sets a great example of all the SPINE standards and we appreciate her for always doing the right thing – even when no one is around!
As a PA in addition to Director of Medical Administration, Jennifer has a challenging and demanding role. In 2012 however, she went above and beyond and was specifically recognized for her commitment to patients and TBI in how she handled two very big projects. The first involved training many of her peers to enable them to take proper care of our patients while rounding at hospitals and serving as an on-call provider. Most of this training occurred after hours and on weekends, and she worked endlessly to ensure proper resources were available to handle patient questions and concerns. The second was an unusual project where Jennifer had to call more than 50 patients to discuss their concerns and risks from injections, caused by recent media attention. She had to gather data, effectively evaluate it, consult with physicians and government authorities, and gain consensus on the actions to take and address concerns and health risks. She appealed to TBI’s physician leadership to formulate an action plan that was responsive to the severity of the situation. Jennifer handled all of these stressful situations with calm and confidence. She did these things in addition to performing all of her normal responsibilities and day-to-day activities without skipping a beat. Jennifer is absolutely one of our key “go-to” people in our organization and embodies the spirit behind “Service Hero.”
Michelle is an Administrative Assistant and Surgery Scheduler at Texas Back Institute. She is also a working mom with two kids and understands the importance of a full life free of back pain. She strives every day to help patients prepare for their surgery, as well as co-ordinate with the hospital and surgeons. She is proud to work at Texas Back Institute and is excited to see all the success stories of patients.
Jason, an x-ray tech at the Rockwall Clinic, is proud to work at the Texas Back Institute, because he is inspired to help others everyday. Every one at Texas Back Institute that knows Jason, knows that he has a big heart, and cares for his patients as he would a friend. With a big smile on his face and a caring spirit, Jason exemplifies SPINE standards we set for ourselves everyday. SPINE stands for: Superior Service, Positive Attitude, Innovative Care, Nurturing Spirit, and Ethical Behaviors.